Returns & Refunds

Thirty days, freely

Return any unused piece in its original packaging within 30 days of delivery for a full refund — no forms, no restocking fee, no questions beyond how we could have described it better.

Arrange a return by writing to workshop@aasleathers.in with your order number. We schedule the pickup; you tape the box.

Once the patina begins

Leather that has started taking your marks — creases, darkened handles, the shape of your carry — can no longer be sold as new, so it can no longer be returned. This line is why we photograph, measure and describe every piece so thoroughly before you buy.

Refund timing

Refunds are issued to the original payment method within 5 working days of the piece reaching our bench and passing inspection. Razorpay typically settles them to your account in a further 3–7 working days.

Faults

If a piece arrives with a genuine fault — a missed stitch, failed hardware — we repair or replace it at our cost, shipping included, at any age covered by the repair promise. Which is to say: always.

Cancellations

You may cancel an order any time before it is dispatched for a full refund — simply write to us with your order number. Once a parcel is with the courier, treat it as a return.

How to reach us

For any return, refund or cancellation, email workshop@aasleathers.in with your order number, or contact our Grievance Officer at grievance@aasleathers.in. We acknowledge within 48 hours and resolve within 30 days, in keeping with the Consumer Protection (E-Commerce) Rules, 2020.